Refund policy
Return & Refund Policy
Epikourios Living
At Epikourios Living, each piece is chosen with intention.
Should your selection not feel perfectly aligned, you may request a return under the terms below.
Right of Withdrawal
In accordance with Greek and European consumer protection law, you have the right to withdraw from your purchase within 14 calendar days from the day you receive your order.
No explanation is required.
To exercise this right, please notify us in writing at:
📩 [info@epikourios.com]
Conditions of Return
To be eligible for return, items must:
-
Be unused and in impeccable condition
-
Be returned in their original packaging
-
Include all accompanying elements (caps, reeds, boxes, protective materials)
-
Be securely packed for safe transit
Items showing signs of use, alteration, or damage cannot be accepted.
Exceptions
Due to the nature of our collections, the following items cannot be returned:
-
Fragrance products (reed diffusers, oils) once opened
-
Candles that have been lit or used
-
Custom or special-order items
If a protective seal has been removed, the item is considered opened.
Return Shipping
Return shipping costs are the responsibility of the customer.
We recommend using a tracked service, as Epikourios Living cannot be held responsible for items lost in transit.
Refunds
Once the returned item is received and inspected:
-
Refunds are issued within 14 days
-
The original method of payment will be used
-
Initial shipping costs are non-refundable (unless the return is due to our error)
We may withhold the refund until the returned goods are received or proof of shipment is provided.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery, including photographs of:
-
The product
-
The internal packaging
-
The external shipping box
We will promptly arrange a replacement or refund.
For any assistance:
📩 [info@epikourios.com]
Epikourios Living — Thessaloniki, Greece